Privacy Policy

Last updated: 27 August 2026

TIVA Innovations LLP ("TIVA Wellness", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We may collect the following types of information:

• Contact details you provide, such as your name, phone number, email address, and postal address.
• Appointment and health-related information you share with us in connection with the services we provide.
• Billing and payment information related to services rendered.
• Technical information such as your IP address, browser type, and cookies collected when you visit our website or portal.

How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage the clinical and wellness services you request.
• Communicate with you about appointments, invoices, and your care.
• Maintain accurate records as required by applicable law and professional standards.
• Improve our website, portal, and services.
• Comply with legal and regulatory obligations.

How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, or disclosure. Access to patient records within our portal is restricted to authorized staff on a need-to-know basis.

Sharing of Information

We do not sell your personal information. We may share information with trusted third parties who assist us in operating our business (such as hosting or payment providers), or when required by law, regulation, or legal process.

Cookies

Our website and portal use cookies to keep you signed in, remember your preferences, and understand how our site is used. You can choose to accept or decline non-essential cookies via the cookie banner shown on your first visit, and you can change your browser settings to refuse cookies at any time, though this may affect some site functionality.

Your Rights

You may request access to, correction of, or deletion of your personal information held by us, subject to our record-keeping obligations under applicable law. To make such a request, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@tiva-wellness.com.