Terms and Conditions

Last updated: 27 August 2026

These Terms and Conditions ("Terms") govern your use of the TIVA Wellness website and patient/staff portal (together, the "Services"), operated by TIVA Innovations LLP ("TIVA Wellness", "we", "us", or "our"). By accessing or using our Services, you agree to be bound by these Terms.

Use of Our Services

Our Services are provided for the purpose of booking appointments, managing your care, and communicating with our clinic. You agree to provide accurate information and to use the Services only for lawful purposes.

Not a Substitute for Emergency Care

Our website and portal are not intended for medical emergencies. If you are experiencing a medical emergency, please call your local emergency services immediately.

Appointments and Cancellations

Appointments are subject to availability. We may require advance notice for cancellations or rescheduling; please contact the clinic directly for our current cancellation policy.

Fees and Payment

Fees for services are communicated at the time of booking or treatment and are payable as invoiced. We reserve the right to update our fees from time to time.

Account Security

If you are issued login credentials for our patient/staff portal, you are responsible for maintaining the confidentiality of those credentials and for all activity under your account.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of TIVA Innovations LLP or its licensors and may not be used without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, TIVA Innovations LLP shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services.

Changes to These Terms

We may update these Terms from time to time. Continued use of our Services after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Faridabad, Haryana.

Contact Us

If you have any questions about these Terms, please contact us at info@tiva-wellness.com.